Current OPEN Positions
Apply at resumes@ncp-it.com or Tel: (416) 221-0881
LEAD TECHNICAL LEAD (384-XXXXX) AUGUST 23, 2010
We are looking for a Lead Technical Lead.
Responsibilities The role of Technical lead within Account Receivable portfolio is listed as follows: • Responsible for the technical direction of application or set of applications, within a mainframe portfolio, providing consulting expertise, leveraging business and technical knowledge to support business strategies and deliver business value. • Provide Application Technical Assessments support. • Provides architectural governance - reviewing projects to ensure alignment to architectural and technical strategies. • Ensure technical design documentation is completed to a high standard. The solution/design meets business needs and application standard in term of reusability, efficiency, availability and robustness. The key documentation is conceptual design including estimation. • Performs as a technical subject matter expert for the platform/applications supported. • Assist teams performing architecture initiatives from inception to conclusion. • Interacts with business partners to share and direct architecture practices that may affect business solution delivery • Ensures accurate asset information is recorded/documented for the platform/application supported. • Provide technical consultation to development team and production support team.
Skills Required:
The successful candidate: • Hold a Bachelor’s Degree in Computer Science, Information Systems, or other related field (or has equivalent work experience). • Have 2+ years experience in multiple IT disciplines and relevant architecture experience with understanding of architectural concepts (data, technical and solution), industry issues and trends. • Must have experience in working/consulting with solution delivery teams on the mainframe application; ability to coordinate input and information across solution delivery and operations to develop standards and strategies. • Must have 6+ years solid working experience and understanding on COBOL, CICS, MQ series, VSAM, JCL, SYNCSORT, Easytrieve, SAS, Xpediter, DB2, IMS DB. • Strong people skill and problem solving skill is a must. • Demonstrate thought leadership, strong organizational, analytical, interpersonal skills and customer focus, be an adaptable and self-motivated team player. • Demonstrate mastery of architectures for achieving end-to-end performance, scalability, availability, reliability, usability, configurability, integration and security. • Has knowledge of Architecture strategies, components, tools, concepts, best practices, standards and systems of record is strongly desired. • Experience in Credit Card Application is a plus. • Proven ability to participate in, and contribute simultaneously to, multiple work streams including planning, logistics, communication, and follow up across a diverse and virtual team. • Excellent verbal and written communications skills required
Apply at resumes@ncp-it.com or Tel: (416) 221-0881
LEAD QA ANALYST (382-XXXXX) AUGUST 18, 2010
We are looking for a Lead Quality Assurance Analyst (Test Manager).
◊ Provide status updates to senior management on test results ◊ Able to coach all test resources ◊ Provide post implementation support ◊ Co-ordinate set up of test environment ◊ Manage the end to end QA test phase ◊ Ability to mentor and manage other testing resources ◊ Able to come up with solutions to risks and update the BSA and PM with these solutions ◊ Ability to trouble shoot and follow up on defect resolution ◊ Ability to review test plans and determine if additional test cases are required ◊ Can interface with business groups to understand their testing requirements ◊ Ability to create test plans ◊ Create test metrics on test plan statistics ◊ Ability to escalate testing and timeline issues ◊ Ability to determine risks to the project relating to testing and resourcing issues and escalate as needed. ◊ Able to create test scripts using automated testing tools ◊ Co-ordinates daily testing calls with technical and business resources ◊ Experience with implementing software testing methodologies ◊ Testing certification ◊ Knowledge on how to load test scripts into testing environment ◊ Ability to deal directly with management to present test findings ◊ Ability to meet with business teams, review their testing requirements and mentor them in test case and test scenario creation
Skills Required:
◊ Requires a Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field (or has equivalent work experience) ◊ Minimum of 5 years of relevant industry experience, with 2 years in Quality Assurance/Testing discipline ◊ Minimum of 1 year experience with Functional Test/Test Automation or a Performance Test Tool ◊ Requires technical and business knowledge in multiple disciplines ◊ Typically has any of the following test certifications: QAI, ASQ, IIST, ISEB, ISTQB
Apply at resumes@ncp-it.com or Tel: (416) 221-0881
SR. PROJECT MANAGER (376-XXXXX) AUGUST 16, 2010
We are looking for a Senior Project Manager.
Possesses overall end-to-end Project Management experience for small to medium sized projects with varying degrees of complexity. These includes but not limited to: ◊ Budgeting: forecast, track and report project financial status to sponsors and stakeholders ◊ Communication: communicate clearly both verbal and written, interact with all levels of Management, team members and business partners ◊ Resource Management:assess appropriate skillset for project, resource availability, assign tasks, 100% utilization of resources ◊ Status Reporting: provide status, reviews and reporting to business partners and stakeholders ◊ Project Planning:define phase deliverables and project scope, track milestones, incurred expenses vs. planned expenses, assign tasks to resources, building, managing and executing project plan ◊ Compliance: ensure compliance with all policies and procedures evaluate risks and contingency plans ◊ Risk Management: manage issues, evaluate risks and mitigation / contingency plans, escalation points ◊ Project Execution: Meet SLA agreements, manage /oversaw project schedules, manage Quality Assurance, resolution of issues, development of standards, manage change controls, testing requirements ◊ Relationship Management with business and technology partners ◊ Facilitatation:PDP, Compliance reviews JAD, RAD DRP sessions, etc ◊ Formal SDLC Methodology: e.g Waterfall, RUP, Method/1 etc. ◊ Project implementation: experience managing post implementation activities i.e. warranty periods, reviews, status, lessons learned, project closure etc.
Skills Required:
Minimum skills same as Approaching ◊ Working towards, or are PMP certified ◊ Delivered medium to large size projects ◊ Coach Others (able to coach less experienced PMs) ◊ Communication (able to communicate to key stakeholders) ◊ Manage end-to-end projects across functional teams
Apply at resumes@ncp-it.com or Tel: (416) 221-0881
LEAD PROJECT MANAGER (375-XXXXX) AUGUST 10, 2010
We are looking for a Lead Project Manager.
Possesses overall end-to-end Project Management experience for medium to large sized projects with varying degrees of complexity. These includes but not limited to: ◊ Budgeting: forecast, track and report project financial status to sponsors and stakeholders ◊ Communication: communicate clearly both verbal and written, interact with all levels of Management, team members and business partners ◊ Resource Management:assess appropriate skillset for project, resource availability, assign tasks, 100% utilization of resources ◊ Status Reporting: provide status, reviews and reporting to business partners and stakeholders ◊ Project Planning:define phase deliverables and project scope, track milestones, incurred expenses vs. planned expenses, assign tasks to resources, building, managing and executing project plan ◊ Compliance: ensure compliance with all policies and procedures evaluate risks and contingency plans ◊ Risk Management: manage issues, evaluate risks and mitigation / contingency plans, escalation points ◊ Project Execution: Meet SLA agreements, manage /oversaw project schedules, manage Quality Assurance, resolution of issues, development of standards, manage change controls, testing requirements ◊ Relationship Management with business and technology partners ◊ Facilitatation:PDP, Compliance reviews JAD, RAD DRP sessions, etc ◊ Formal SDLC Methodology: e.g Waterfall, RUP, Method/1 etc. ◊ Project implementation: experience managing post implementation activities i.e. warranty periods, reviews, status, lessons learned, project closure etc.
Skills Required:
Minimum skills same as At Market ◊ PMP certified ◊ Presentations / Facilitate Meetings (with stakeholders and business sponsors) ◊ Ability to deal with Stakeholders and Sponsors, senior management, technology groups ◊ Familiar with Program Manager level activities (oversee all levels of the project across all teams) ◊ Deliver projects with high-degree of complexity
Unique Requirements:
- Must have medium to large sized project experience - Must have previous financial services experience
Apply at resumes@ncp-it.com or Tel: (416) 221-0881
SR. BUSINESS ANALYST (371-71494) AUGUST 4, 2010
We are looking for a Senior Business Analyst.
◊ Facilitates the set-up of meetings and conference calls ◊ Participates in project definition and analysis phases of projects to ensure that business needs and requirements are captured effectively ◊ Assists the Lead Business Analyst/Program/Lead Project Manager in completing the relevant project documentation ◊ Assists in the analysis of underlying issues arising from investigations into requirements ◊ Assists in test planning and test case definition, as required ◊ Involved in system and user acceptance testing phases, developing test cases and monitoring/tracking resolution of defects
Skills Required:
Minimum skills same as approaching ◊ UAT testing experience ◊ Experience with testing requirements, test plans, test accounts, test environment, testing strategy ◊ Working towards, or are BSA certified ◊ Worked on medium to large size projects ◊ Coach Others (able to coach less experienced BAs ◊ Worked on end-to-end projects across functional teams ◊ Familiar with SOX requirements ◊ Familiar with Use Cases ◊ May have prior experience as a Programmer and/or Service Delivery Engineer within a technical delivery/support organization ◊ May have prior business experience in a functional domain.
Unique Requirements:
- looking for a intermediate BA whose skillsets are SDLC, testing, powerpoint, communicator, relationship management, some knowledge of Project Management
Apply at resumes@ncp-it.com or Tel: (416) 221-0881
SR. PROJECT MANAGER (354-70662) JULY 9, 2010
We are looking for a Senior Project Manager.
Possesses overall end-to-end Project Management experience for small to medium sized projects with varying degrees of complexity.
These includes but not limited to:
Budgeting: forecast, track and report project financial status to sponsors and stakeholders
Communication: communicate clearly both verbal and written, interact with all levels of Management, team members and business partners
Resource Management:assess appropriate skillset for project, resource availability, assign tasks, 100% utilization of resources
Status Reporting: provide status, reviews and reporting to business partners and stakeholders
Project Planning:define phase deliverables and project scope, track milestones, incurred expenses vs. planned expenses, assign tasks to resources, building, managing and executing project plan
Compliance: ensure compliance with all policies and procedures evaluate risks and contingency plans
Risk Management: manage issues, evaluate risks and mitigation / contingency plans, escalation points
Project Execution: Meet SLA agreements, manage /oversaw project schedules, manage Quality Assurance, resolution of issues, development of standards, manage change controls, testing requirements
Relationship Management with business and technology partners
Facilitatation:PDP, Compliance reviews JAD, RAD DRP sessions, etc
Formal SDLC Methodology: e.g Waterfall, RUP, Method/1 etc.
Project implementation: experience managing post implementation activities i.e. warranty periods, reviews, status, lessons learned, project closure etc.
Skills Required:
Working towards, or are PMP certified
Delivered medium to large size projects
Coach Others (able to coach less experienced PMs)
Communication (able to communicate to key stakeholders)
Manage end-to-end projects across functional teams
Apply at resumes@ncp-it.com or Tel: (416) 221-0881
SR. BUSINESS SYSTEMS ANALYST (337-70682) JULY 9, 2010
We are looking for a Senior Business Systems Analyst.
Facilitates the set-up of meetings and conference calls
Participates in project definition and analysis phases of projects, to ensure that business needs and requirements are captured effectively
Assists the Lead Business Systems Analyst/Program/Lead Project Manager in completing the relevant project documentation
Assists in the analysis of underlying issues arising from investigations into requirements
Assists in test planning and test case definition as required.
Involved in system and user acceptance testing phases, developing test cases and monitoring/tracking resolution of defects
Skills Required:
Ability to create high level implementation and communication plans
Ability to act as a team leader for other BAs, BSAs and Test Analysts
Performed feasibility analysis
Working towards, or are BSA certified
Worked on medium to large size projects
Coach Others (able to coach less experienced BSAs and testers)
Worked on end-to-end projects across functional teams
Knowledge of SOX requirements sign-off on project deliverable
Ability to create Use Cases
Apply at resumes@ncp-it.com or Tel: (416) 221-0881
BILINGUAL IT SERVICE DESK REP (MS062310) JUNE 23, 2010
Position:
2x - Bilingual IT Service Desk Representative Positions
6 months (1 year extension based on Performance)
Hours of Operation
Mon-Fri - 7am to 11pm
Sat-Sun – 8am to 8 pm
Unique Request:
Consists of Shift work
Rotational Schedules
This could be any of the following shifts outlined in the next column
Flexibility is a must
Punctuality is critical
Shift A. 7:00 am to 3:00 pm
Shift B. 8:00 am to 4:00 pm
Shift C. 12 noon to 8:00 pm
Shift D. 3:00 pm to 11:00 pm
Apply at resumes@ncp-it.com or Tel: (416) 221-0881
LEAD PROJECT MANAGER (313-69585) JUNE 8, 2010
We are looking for a Senior Project Manager.
Possesses overall end-to-end Project Management experience for small to medium sized projects with varying degrees of complexity. These includes but not limited to: Budgeting: forecast, track and report project financial status to sponsors and stakeholders Communication: communicate clearly both verbal and written, interact with all levels of Management, team members and business partners Resource Management:assess appropriate skillset for project, resource availability, assign tasks, 100% utilization of resources Status Reporting: provide status, reviews and reporting to business partners and stakeholders Project Planning:define phase deliverables and project scope, track milestones, incurred expenses vs. planned expenses, assign tasks to resources, building, managing and executing project plan Compliance: ensure compliance with all policies and procedures evaluate risks and contingency plans Risk Management: manage issues, evaluate risks and mitigation / contingency plans, escalation points Project Execution: Meet SLA agreements, manage /oversaw project schedules, manage Quality Assurance, resolution of issues, development of standards, manage change controls, testing requirements Relationship Management with business and technology partners Facilitatation:PDP, Compliance reviews JAD, RAD DRP sessions, etc Formal SDLC Methodology: e.g Waterfall, RUP, Method/1 etc. Project implementation: experience managing post implementation activities i.e. warranty periods, reviews, status, lessons learned, project closure etc.
Skills Required:
Minimum skills same as Approaching Working towards, or are PMP certified Delivered medium to large size projects Coach Others (able to coach less experienced PMs) Communication (able to communicate to key stakeholders) Manage end-to-end projects across functional teams
Unique Requirements:
Must be able to multi task in a fast paced environment. Overtime may be required.
Apply at resumes@ncp-it.com or Tel: (416) 221-0881
LD. APPLICATION ARCHITECT (303-69299) JUNE 1, 2010
We are looking for a Lead Application Architect.
The role of Lead Solution/Application Architect (specialized in .NET) is listed as follows: Responsible for the technical direction of application or set of applications, within a portfolio such as ISP, BIS and Edge providing consulting expertise, leveraging business and technical knowledge to support business strategies and deliver business value. Consultancy will include Application Technical & Risk Assessments. Ensuring solutions are aligned to the Enterprise Strategies and roadmaps. ??? Provides architectural governance - reviewing projects to ensure alignment to architectural and technical strategies. Will have responsibility for coaching and mentoring architecture resources and provides advice, guidance and assistance to less experienced colleagues as required. Ensure technical design documentation is completed to a high standard. The solution/design meets business needs and application standard in term of reusability, efficiency, availability and robustness. The key documentation are as follows: o Conceptual design including estimation o System architecture document Performs as a technical subject matter expert for the platform/applications supported (which may cover multiple applications). May lead teams performing architecture initiatives from inception to conclusion. Interacts with business partners to share and direct architecture practices that may affect business solution delivery. Ensures accurate asset information is recorded/documented for the platform/application supported. Provide technical consultancy support to development team and production support team. Keep abreast with the latest advances in software development technologies and lead implementation of strategic solutions that add significant value to the BSDC.
Skills Required:
The successful candidate: Holds a Bachelors Degree in Computer Science, Information Systems, or other related field (or has equivalent work experience). Must have 6+ years excellent working experience on o .NET o SQL server o DB2 mainframe o Call centre application Has knowledge on Java, Merced is a plus. Has 5+ years senior experience in multiple IT disciplines and relevant architecture experience with understanding of architectural concepts (data, technical and solution), industry issues and trends. Excellent verbal and written communications skills required, with ability to create and deliver effective presentations to upper management, business and technical architects across the organization. Must have experience in working/consulting with solution delivery teams on the distributed computing technologies, ability to coordinate input and information across solution delivery and operations to develop standards and strategies. Demonstrates thought leadership, strong organizational, analytical, interpersonal skills and customer focus, be an adaptable and self-motivated team player and demonstrates strong problem solving skill in technology space. Must have a thorough understanding of scalable, secure and robust n-tier architectures, and demonstrate mastery of architectures for achieving end-to-end performance, scalability, availability, reliability, usability, configurability, integration and security. ??? Strong knowledge of Architecture strategies, components, tools, concepts, best practices, standards and systems of record is strongly desired; experience with creating solid technical strategies in enterprise settings is required. Experience in budgeting and forecasting, software development methodology and project management toolset is a plus. Experience in Credit Card Application is a plus. Proven ability to participate in, and contribute simultaneously to, multiple work streams including planning, logistics, communication, and follow up across a diverse and virtual team.
Apply at resumes@ncp-it.com or Tel: (416) 221-0881
IT SERVICE DESK REP (SC053110) MAY 31, 2010
Position:
Bilingual IT Service Desk Representative Positions
Hours of Operation
Mon-Fri - 7am to 11pm Sat-Sun – 8am to 8 pm
Consists of Shift work Rotational Schedules This could be any of the following shifts outlined in the next column Flexibility is a must Punctuality is critical
Shift A. 7:00 am to 3:00 pm
Shift B. 8:00 am to 4:00 pm
Shift C. 12 noon to 8:00 pm
Shift D. 3:00 pm to 11:00 pm
Job Description:
· Provide first level phone support for incident management (operational and technical) for all store and corporate support issues (examples: Software, Hardware, and How-to).
· Responsible for accurate and timely logging of support calls in call tracking system and escalation of problems where appropriate.
· Effective Trouble shooting and common sense approach to solving issues a must.
· Able to act in a responsive and sensitive manner to all customer inquiries.
· Able to work rotational shifts (7X24 pager support if required).
· Accountable for personal statistics plus team goals.
· Other projects/duties as assigned
Skills Required:
· Diploma/degree or equivalent 1 – 3 years work related experience.
· Experience/knowledge of Computer concepts and skills (PC, Printers, Network, LAN, UNIX), as well as knowledge of business applications.
· Customer Service skills an asset.
· Professional, enthusiastic, dependable and flexible.
· Ability to work in a team environment.
· Previous Shoppers Drug Mart or other Retail experience an asset
· Previous Helpdesk or Customer Service knowledge an asset
Apply at resumes@ncp-it.com or Tel: (416) 221-0881
BILINGUAL IT SERVICE DESK REP (MS052010) MAY 20, 2010
Placement Type:
Contract
Term:
12 months
Hours per week:
40
Hours of Operation
Mon-Fri - 7am to 11pm Sat-Sun – 8am to 8 pm
Unique Request:
Consists of Shift work Rotational Schedules This could be any of the following shifts outlined in the next column Flexibility is a must Punctuality is critical
Shift A. 7:00 am to 3:00 pm
Shift B. 8:00 am to 4:00 pm
Shift C. 12 noon to 8:00 pm
Shift D. 3:00 pm to 11:00 pm
Job Description:
· Provide first level phone support for incident management (operational and technical) for all store and corporate support issues (examples: Software, Hardware, and How-to).
· Responsible for accurate and timely logging of support calls in call tracking system and escalation of problems where appropriate.
· Effective Trouble shooting and common sense approach to solving issues a must.
· Able to act in a responsive and sensitive manner to all customer inquiries.
· Able to work rotational shifts (7X24 pager support if required).
· Accountable for personal statistics plus team goals.
· Other projects/duties as assigned
Skills Required:
· Diploma/degree or equivalent 1 – 3 years work related experience.
· Experience/knowledge of Computer concepts and skills (PC, Printers, Network, LAN, UNIX), as well as knowledge of business applications.
· Customer Service skills an asset.
· Professional, enthusiastic, dependable and flexible.
· Ability to work in a team environment.
· Previous Helpdesk or Customer Service knowledge an asset
Apply at resumes@ncp-it.com or Tel: (416) 221-0881
LD. TEST MANAGER (272-68361) MAY 11, 2010
We are looking for a Lead Test Manager.
Responsible for managing the definition, implementation and integration of quality principles and processes into the design and development of software and IT processes. Ensures that quality methods and procedures are executed. Coordinates and facilitates the Testing & Quality Assurance activities across programs/projects within the portfolio supported. Designs, monitors and analyzes metrics for quality improvement initiatives. Provides guidance and subject matter expertise to development teams on Testing & Quality Assurance methodologies and processes.
Skills Required:
Develops test models, testing conditions, test data requirements, expected results, test scripts Ability to execute test scenarios, identify & open problems & follow up on issue resolution Experience in testing in a distributed or mainframe environment Performs test model validations, expected versus actual results, document defects Able to use tools such as MQC, LoadRunner and WinRunner. Reviews defect changes with developers and retests changes to determine all code is working as per the business requirement Good problem solving skills ??? Excellent attention to detail Ability to review technical information and relate it to business terms Review test cases and test scenarios and ensure testing can be completed within the presented timelines Ability to identify dependencies and environment problems Ability to analyse test results Able to communicate with core team members Ability to trouble shoot and follow up on defect resolution Ability to review test plans and determine if additional test cases are required Can interface with business groups to understand their testing requirements Ability to create test plans Create test metrics on test plan statistics Ability to escalate testing and timeline issues Ability to determine risks to the project relating to testing and resourcing issues and escalate as needed. Able to create test scripts using automated testing tools Co-ordinates daily testing calls with technical and business resources Experience with implementing software testing methodologies Testing certification Provide status updates to senior management on test results Able to coach all test resources Provide post implementation support Co-ordinate set up of test environment Knowledge on how to load test scripts into testing environment Ability to deal directly with management to present test findings Ability to meet with business teams, review their testing requirements and mentor them in test case and test scenario creation Manage the end to end QA test phase Ability to mentor and manage other testing resources Able to come up with solutions to risks and update the BSA and PM with these solutions
Unique Requirements:
Looking for a strong Senior Test Manager who will be responsible for End to End testing. Strong leadership skills required.
Apply at resumes@ncp-it.com or Tel: (416) 221-0881
LEAD APPLICATION ARCHITECT (266-68333) MAY 7, 2010
We are looking for a Lead Application Architect.
The role of Lead Technical Architect (specialized in Oracle) is listed as follows: Responsible for the technical direction of application or set of applications, within a portfolio, providing consulting expertise, leveraging business and technical knowledge to support business strategies and deliver business value. Consultancy will include Application Technical Assessments. Ensuring solutions are aligned to the Enterprise Strategies and roadmaps.
Provides architectural governance - reviewing projects to ensure alignment to architectural and technical strategies.
Will have responsibility for coaching and mentoring architecture resources and provides advice, guidance and assistance to less experienced colleagues as required.
Ensure technical design documentation is completed to a high standard. The solution/design meets business needs and application standard in term of reusability, efficiency, availability and robustness. The key documentation are as follows:
Conceptual design including estimation o System architecture document
Performs as a technical subject matter expert for the platform/applications supported (which may cover multiple applications).
May lead teams performing architecture initiatives from inception to conclusion. Interacts with business partners to share and direct architecture practices that may affect business solution delivery.
Ensures accurate asset information is recorded/documented for the platform/application supported.
Provide technical consultancy support to development team and production support team.
Keep abreast with the latest advances in software development technologies and lead implementation of strategic solutions that add significant
Skills Required:
Holds a Bachelors Degree in Computer Science, Information Systems, or other related field (or has equivalent work experience).
Must have 6+ years solid working experience on Oracle Application Server Oracle Data Base Oracle Forms Solaris 10
Has knowledge on J2EE, .NET, SQL Server, and DB2.
Has 5+ years experience in multiple IT disciplines and relevant architecture experience with understanding of architectural concepts (data, technical and solution), industry issues and trends.
Must have experience in working/consulting with solution delivery teams on the distributed computing technologies, ability to coordinate input and information across solution delivery and operations to develop standards and strategies.
Demonstrates thought leadership, strong organizational, analytical, interpersonal skills and customer focus, be an adaptable and self-motivated team player.
Must have a thorough understanding of scalable, secure and robust n-tier architectures, and demonstrate mastery of architectures for achieving end-to-end performance, scalability, availability, reliability, usability, configurability, integration and security.
Strong knowledge of Architecture strategies, components, tools, concepts, best practices, standards and systems of record is strongly desired; experience with creating solid technical strategies in enterprise settings is required.
Experience in budgeting and forecasting, as well as software development methodology and project management toolset is a plus.
Experience in Credit Card Application is a plus.
Demonstrates ability to problem-solve in the technology space; ability to influence and optimize input from key stakeholders in the standard setting process.
Apply at resumes@ncp-it.com or Tel: (416) 221-0881
BILINGUAL IT SERVICE DESK REP (MS030710) MAY 7, 2010
Position:
2x - Bilingual IT Service Desk Representative Positions
Placement Type:
Contract
Start Date:
April 5th, 2010
Selection will be based on a combination of price and overall value and experience.
Hours of Operation
Mon-Fri - 7am to 11pm Sat-Sun – 8am to 8 pm
Consists of Shift work Rotational Schedules This could be any of the following shifts outlined in the next column Flexibility is a must Punctuality is critical
Shift A. 7:00 am to 3:00 pm
Shift B. 8:00 am to 4:00 pm
Shift C. 12 noon to 8:00 pm
Shift D. 3:00 pm to 11:00 pm
Job Description:
· Provide first level phone support for incident management (operational and technical) for all store and corporate support issues (examples: Software, Hardware, and How-to).
· Responsible for accurate and timely logging of support calls in call tracking system and escalation of problems where appropriate.
· Effective Trouble shooting and common sense approach to solving issues a must.
· Able to act in a responsive and sensitive manner to all customer inquiries.
· Able to work rotational shifts (7X24 pager support if required).
· Accountable for personal statistics plus team goals.
· Other projects/duties as assigned
Skills Required:
· Diploma/degree or equivalent 1 – 3 years work related experience.
· Experience/knowledge of Computer concepts and skills (PC, Printers, Network, LAN, UNIX), as well as knowledge of business applications.
· Customer Service skills an asset.
· Professional, enthusiastic, dependable and flexible.
· Ability to work in a team environment.
· Previous Helpdesk or Customer Service knowledge an asset
Apply at resumes@ncp-it.com or Tel: (416) 221-0881
SENIOR PROGRAMMER (263-68147) MAY 6, 2010
We are looking for a Senior Programmer.
Provides input into all phases of the project
Analyzes, designs, codes, tests, and debugs complex application programs
Provides technical direction to programmers
Shows capabilities of performing team leader functions
Develops and/or leads the development of prototypes
Communicate with project teams and business partners
Coordinate activities with internal & external groups
Familiar with Technical Lead role and activities (provides sizing's, assist PM in defining work scope)
Requires a Bachelors or Masters Degree in Computer Science, Information Systems, or other related field (or has equivalent work experience)
Minimum of 3 years of systems analysis/programming experience
Experience using applicable programming methodologies
Experience of using a systems analysis and design methodology
Experience of using a variety of software languages
Has Conceptual Architecture knowledge
Has An understanding of industry trends and tools
Understanding of windows server and networking environments
Senior level windows .NET development experiance using webservices
Experiance with programming in a distributed environment with a mainframe backend