Technical Lead, Data Network Services is responsible for ensuring that the WAN/LAN networks are available, responsive, efficient, and secure on a day-to-day basis. They also have responsibility for planning changes and maintenance to the network infrastructure that are required in order to ensure that it continues to meet the needs of the business into the future, and to implement these with the least risk and disruption to the business.
Duties: Provide Level 2/3 technical support Operations, and Production Services, including troubleshooting Data network outages / performance problems / etc in a timely fashion or where network support under managed services liaise with vendor as necessary for issue resolution Work with ITSM for root cause resolution to identify problems Work with Architecture and Engineering to plan and implement changes to the network to remain current with the technology, address security, availability, or capacity issues, and to respond to evolving requirements of the business Ensure changes are scheduled for implementation following established change control procedures, with proper post-implementation monitoring Plan & schedule resources & work in a controlled manner, including providing necessary communication to customers and stakeholders Mentor junior team members and develop and implement a systematic staff training program for improving the skills of data communications personnel Maintain proper network documentation for Data Communications Monitor the network to ensure adequate capacity, appropriate responsiveness to different traffic types Evaluate new network technologies, products, and services; prepare reports and recommendations Coordinate, review, and perform repair services in emergency situations as needed Oversee and coordinate assigned data communications activities Recommend improvements to enhance technical capabilities of the system and reduce operating costs Write technical specifications Assist with preparation of RFP/RFQ for tendering Maintain schedules and monitor/track for assigned project deliverables Perform other duties as assigned
Skills, Experience and Education: Strong working knowledge of Networking including TCP, IP, ARP, VLAN, STP, OSPF, BGP, VOIP, QoS, SNMP, HTTP, DNS, and SMTP Superior troubleshooting skills, able to think outside of the box and make decision under high pressure situations. Network monitoring tools: Netscout, Openview Routing and switching: Avaya/Nortel and Cisco Checkpoint and McAfee Enterprise Firewalls Load Balancing: Radware and F5. Proxy Servers: Bluecoat WAN technologies: T1, ISDN, MPLS, DSL/ADSL, CDMA Ability to work effectively with personnel on all levels Liaise with third party vendors and managed service vendors Experience Minimum 5 years of team management and network design. Education University or College degree in Engineering or Computer Science an asset.
Certificates, Licenses or Registration Checkpoint and GIAC certifications are an asset. CISSP is an asset
Salary CAD 70 – 100 Hourly Rate Career Level Required Experienced (Non-Manager) Experience Required 5+ to 7 Years Education Required Some College Coursework Completed Job Type Temporary / Contract Job Status Full Time